Last updated October 29, 2024
Privacy Statement
EV Bodyshops, Enfield whose Head Office is Unit 1 Baird Road, Enfield EN1 1SJ, may have some personal details about you.
This document explains why we have that information, how we use and handle it, and your rights to that information.
Summary of Key Points
What personal data do we hold?
We currently hold some of the following categories of personal information about you:
Name
Home Address
Business email address
Personal email address
Business telephone number
Mobile phone number
Home phone number
Where did we get your data from?
Your personal data was collected from your Insurance Company, Accident Management Network, or from you personally, when notified of your Motor Vehicle Accident Claim, or private repair work requested.
What is our purpose for holding your personal information?
Our lawful basis for holding your information is that we have a legitimate interest to provide and carry out accident repair services to your vehicle, as part of the work order requested by your Insurance Company, Accident Management Network, or yourself.
What we do with your personal information
We use your details so that we can communicate with you by email or phone, to discuss your accident repair journey.
The personal information we hold is stored and processed securely in line with the UK government’s guidelines for Cyber security controls.
Your personal information is held and processed in the UK only
We only share your information with our business services partners in order to provide the services above.
What we don’t do with your personal information
We do not pass your information to anyone else apart from our business services partners
We do not use any automated systems relating to your personal data
We do not use your information for profiling, or sending regular emails of the services we provide
How long do we keep your personal data?
The information we use for informing you of our services is kept on an ongoing basis for as long as we have a legitimate interest to inform you of our services.
What are your personal data rights?
If at any point you believe that the personal information we hold on you is incorrect, you want us to correct or delete that information, or you no longer want us to hold that information or contact you, you can exercise your rights under the current Data Protection laws.
These rights include:
Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object
For more information about your personal data rights please visit the Information Commissioner Office website at: https://ico.org.uk/for-organisations/data-protection-reform/overview-of-thegdpr/individuals-rights/
Who do I contact if I have an issue with my personal information that you hold?
Please contact our Compliance Manager, Graham Henwood, by sending a message to graham@evbodyshops.co.uk
Graham Henwood fills the role of Data Protection Officer for EV Bodyshops.
How do I make a complaint about how my personal data is being held or processed?
If you wish to raise a complaint on how we handle your personal data, you can contact our Data Protection Officer who will investigate the matter.
If you are not satisfied with our response, you can make a complaint to the Information Commissioner’s Office (ICO).
Their Helpdesk number is 0303 123 1113.
Online Privacy
This privacy notice for EV BODYSHOPS LTD (“we”, “us”, or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services online, such as when you:
Visit our website at https://evbodyshops.co.uk/, or any website of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at help@evbodyshops.co.uk.
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
The security measures we use consist of, but are not limited to:
Vulnerability Detection
HTTP Strict Transport Security and related security headers
TLS / SSL
Recommended site hardening features
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
Table of Contents
1. What Information Do We Collect?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
The personal information we collect may include the following:
Names
Phone numbers
Email addresses
Contact preferences
Contact or authentication data
Billing addresses
Debit/credit card numbers
Sensitive Information:
We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short:
Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
2. How Do We Process Your Information?
In Short:
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To deliver and facilitate delivery of services to the user.
To respond to user inquiries/offer support to users.
To send administrative information to you.
To fulfil and manage your orders.
To request feedback.
To send you marketing and promotional communications.
To deliver targeted advertising to you.
To protect our Services.
To identify usage trends.
To determine the effectiveness of our marketing and promotional campaigns.
To save or protect an individual’s vital interest.
3. What Legal Bases Do We Rely On To Process Your Personal Information?
In Short:
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information.
As such, we may rely on the following legal bases to process your personal information:
Consent: We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
Performance of a Contract: We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
Legitimate Interests: We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms.
Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations.
Vital Interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party.
4. When and With Whom Do We Share Your Personal Information?
In Short:
We may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work.
The categories of third parties we may share personal information with are as follows:
Data Analytics Services
Sales & Marketing Tools
Website Hosting Service Providers
User Account Registration & Authentication Services
Social Networks
Communication & Collaboration Tools
Finance & Accounting Tools
Order Fulfilment Service Providers
Performance Monitoring Tools
5. Do We Use Cookies and Other Tracking Technologies?
In Short:
We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services.
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
6. How Long Do We Keep Your Information?
In Short:
We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information or, if this is not possible, securely store your personal information and isolate it from any further processing until deletion is possible.
7. How Do We Keep Your Information Safe?
In Short:
We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
8. Do We Collect Information From Minors?
In Short:
We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.
9. What Are Your Privacy Rights?
In Short:
In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information.
In some regions, you have certain rights under applicable data protection laws.
These may include the right to:
Request access and obtain a copy of your personal information
Request rectification or erasure
Restrict the processing of your personal information
Data portability
Not be subject to automated decision-making
10. Controls For Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
11. Do We Make Updates To This Notice?
In Short:
Yes, we will update this notice as necessary to stay compliant with relevant laws. You can see the latest version at the top of this page.
We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date at the top of this privacy notice.
12. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may email us at help@evbodyshops.co.uk or contact us by post at:
EV BODYSHOPS LTD
Unit 1 Baird Road
Enfield EN1 1SJ
England
13. How Can You Review, Update, or Delete The Data We Collect From You?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information.
